Job Description

eFUEL is the premier mobile fueling company in California. Our customers include Fed Ex, UPS, Costco, Stanford University and many others. We have the right solutions at the right time. We have enjoyed strong year-over-year growth for the past 27 years, expanding our fleet each year. We are proud to offer a culture that is professionally operated but family-oriented providing a work/life balance Monday through Friday.

We are currently looking for a Customer Service Representative to support our customers and help keep operations running smoothly! As a Customer Service Representative, you’ll be the first point of contact for our customers – answering questions, resolving issues, and providing knowledgeable, friendly service that reflects our commitment to excellence. In this role, you’ll also assist with product handling, equipment delivery, and perform light maintenance on loaned equipment. Your ability to communicate clearly, solve problems efficiently, and contribute to our team-oriented environment will be key to maintaining the high standards we deliver every day.

Specific Responsibilities

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Order tests that could determine the causes of product malfunctions.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Solicit sales of new or additional services or products.
• Follow appropriate safety procedures for transporting and delivering dangerous goods.
• Secure cargo for transport, using ropes, blocks, chains, binders, or covers.
• Check all load-related documentation for completeness and accuracy.
• Obtain receipts or signatures for delivered goods and collect payment for services when required.
• Strong knowledge of inventory and equipment.
• Ability to assist Plant Manager with inventory control and management.
• Perform other duties as assigned.

Requirements

• Some combination of education and/or related experience in the field is preferred. One to two years of relevant training or on-the-job experience is a plus.
• A valid Class C driver's license and a clean driving record are required.

Hours and Pay

• Monday through Friday 7am-4pm
• $22 per hour
• Comprehensive benefits package including medical, dental, vision, 401k, vacation, holiday pay, and more.

Apply online through Sierra HR Partners. Make telephone inquiries by calling 559.431.8090.

An Equal Opportunity Employer

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