Job Description

Clienteling Coordinator

Qualifications:

• Previous retail experience.
• Good understanding of luxury business, customers, competitors, and products.
• Data Driven.
• Strong client focus.
• Team/people management.
• Problem-Solving, proactivity, and empathy.
• Passion for luxury and creative culture.
• Detail oriented, organized, and professional.
• Excellent communication and interpersonal skills with a proven ability to communicate effectively.

Responsibilities:

• Support, mobilize & inspire a community of clienteling experts/ambassadors, across our store to elevate our ability to bond with clients and enhance the offered experience.
• Set up a Clienteling mindset in-store.
• Train associates on the CRM.
• Develop and ensure a Clienteling routine in all stores.
• Track the store’s Clienteling performance and meet with Management on deliverables.
• Clienteling for special store events-drive event traffic.
• Confirm all pertinent contact information is captured in the ARMS software program.
• Alert associates on inactive clients thru multi-channels to renew interest in the brand.
• Hours M-F 9a-5p.
• 401K, Health/Dental and more EOE.

Job Tags

Similar Jobs